CUSTOMER CARE

Refund and Returns Policy

Last updated: 13 September 2026

We want every My Hwealth order to reach you in good condition. Because we sell food products, returns are handled with strict safety and hygiene considerations.

Eligible issues

You may request a replacement or refund when an item is damaged in transit, leaking, expired on delivery, materially different from the order, or missing from the parcel.

Reporting an issue

Contact us within 48 hours of delivery. Provide your order number, a clear description, photographs of the outer package and affected product, and an unboxing video where available. Keep the product and packaging until the request is resolved.

Non-returnable items

For food-safety reasons, correctly supplied products are generally not returnable because of change of mind, taste preference, an opened seal, improper storage after delivery or incorrect address provided by the customer. This does not limit remedies available for defective, unsafe, misdescribed or incorrectly supplied goods.

Review and resolution

We will review the information and may request additional evidence. If approved, we may offer a replacement, store credit or refund, depending on the issue and product availability. Do not send any product back unless our support team provides return instructions.

Refund timing

Approved refunds are initiated to the original payment method. Bank or payment-provider processing may take approximately 5–10 business days after initiation.

Cancellations

Cancellation requests can be considered only before dispatch. Once packed or handed to the courier, cancellation may not be possible.

Contact

Email myhwealth@gmail.com or WhatsApp +91 96761 99939. Include the order number in your message.